Terms of sale

When you place an order, we email you a confirmation (if you gave an email) and you get a private page to follow it. We then check the order and confirm it with you, usually by phone. If something can't be made or delivered as ordered, we'll tell you before going ahead, and you won't pay for anything we can't supply.

Your order is a contract between you and Grain & Form once we've confirmed it.

Prices are in Sri Lankan rupees. The total shown at checkout, with delivery and any discounts, is what you pay. If a price changes while you're checking out, we show you the new total before you order.

• Cash on delivery: pay when your furniture arrives.
• Bank transfer: after ordering you'll see our bank details. Use your order number as the reference. We start once the money has arrived.
• Card: pay through PayHere's secure payment window. If the payment isn't finished within 60 minutes, the order is cancelled and the pieces go back on sale.

The delivery fee is shown at checkout before you order. Large pieces are carried in by a two-person team, which can add to the fee. We'll contact you to agree a delivery day.

Some pieces need assembly; the product page says which. Please check your furniture when it arrives and tell us straight away if anything is damaged.

Until we've confirmed your order, and as long as it isn't paid, you can cancel it yourself from your order page. After that, use the same page to ask us to cancel, and we'll reply quickly. Once your furniture has been delivered, the order can't be cancelled through the site.

If you've already paid, we refund the same way you paid: to your card through PayHere, to your bank account, or in cash. Card refunds can take a few working days to reach your account.

If something is wrong with your furniture, visit our showroom in Colombo 07, Sri Lanka and we'll put it right. Your rights under Sri Lankan consumer law aren't affected by these terms.

You don't need an account to order. If you make one, keep your password to yourself. We may close an account that's used to misuse the store.

About an order, or anything here: visit our showroom in Colombo 07, Sri Lanka. How we handle your details is set out in our privacy policy.